We are happy to announce we are now showing the Better Business Bureau (BBB) ratings for book buyback and textbook rental companies. If you click on the letter grade it will take you to the respective BBB information page so you can see more information about eCampus, Chegg, TextbooksRus, etc.
As you will see most companies keep a very good rating which reflects attention to customer service. A poor rating does not mean a company is necessarily bad, but you should be aware that if you sell your book or a rent a textbook from a company with a poor rating you might have some serious customer service issues or get no response at all. We will monitor each rating once a month for changes.
We are not showing ratings for large markets (Amazon, Half.com, etc) because you are generally buying from marketplace sellers on these venues, and therefore need to review their individual feedback reviews and ranks. Remember anything less than say 95-97% feedback rating on a venue like Amazon means if you need customer service help you might be out of luck. If you are buying from these large marketplaces, including Valore Books, make sure to read the individual description of the textbook your are trying to buy for college.
Keep your comments and suggestions coming as we strive to keep everyone informed about the book buying, renting, and selling market.